Help employees understand the coverage they already have.
Employees often don't know what their benefit program actually covers, or what to do next when a question comes up. MediMe helps employers and benefit administrators make information about existing coverage more accessible, and guide employees to the right next step — in line with the program's structure and the scope of service agreed with the organization.
Coverage questions arrive faster than clear answers.
Benefit programs combine plan documents, carrier terms, enrollment records and internal policies, often across more than one provider. When an employee has a question, HR and benefits teams need to translate that mix into a clear, specific answer — a task that competes with everything else on their plate, and one where an unclear answer can mean a missed benefit or a frustrated employee.
Clear information, in the context of the employee's question.
MediMe helps HR and benefits teams — and, where the program is scoped for it, employees directly — see coverage information relevant to the specific question being asked, rather than an entire plan document. The response stays within the structure of the benefit program and the scope of service the organization has defined, so employees are guided to the right next step without HR needing to answer every question from scratch.
Coverage question — synthetic example
- Plan tier and effective dates
- Relevant coverage category
- Any waiting period or condition
- Whether the service is included in this plan tier
- Any prior authorization or referral requirement
- Where to submit a claim or request, if needed
Supporting sources
- Plan summary document, section 3
- Carrier coverage terms, updated 2026-01-01
- Internal benefits policy note
Illustration only. The scope of information and capabilities is set according to the use case and the agreed implementation.
Matched to the question
Information surfaced around the specific coverage question being asked, not the full plan document.
Aligned to your program
Responses stay within the structure of the benefit program and the scope of service you define.
Supporting sources
The ability to check supporting sources for key information, where available within the agreed scope.
HR stays in control
HR and benefits teams review the information and remain the point of decision for employees.
Reviewed for your organization
Security and compliance details are shared as part of the organizational review process, alongside a review of which employee and plan data the program is scoped to use.
How to start
We begin with one benefit program or one category of employee questions, review the plan documents and data involved, and agree on what a practical evaluation looks like.
Start with the benefit questions employees ask most.
Tell us where employees get stuck understanding their coverage. We'll review the program, the information sources and a path to a practical evaluation.